# Why does my call show in KPIs but not in coaching?

This is expected behavior, not a bug. Answered human calls count in your KPIs almost immediately, but a call only enters Coaching when it is a real, transcribed, long-enough human conversation.

A call counts in KPIs but stays out of Coaching when any of these is true: it was under the 60-second minimum, the transcript has not arrived yet (the row shows "No transcript yet"), Call Transcription is off in your CRM, the call was a voicemail or missed or unanswered call, or auto-summarize is off. Confirm Call Recording and Call Transcription are both on in your CRM, wait for the transcript, and use Summarize if auto-summarize is off.

Read online: https://docs.closemagnet.com/articles/questions/kpis-but-not-coaching