# I got a new phone and lost my authenticator. How do I get back in?

Contact your account owner or support to have your two-factor factor reset. Once it is reset, you can re-enroll a fresh authenticator at the setup screen (https://app.closemagnet.com/mfa/setup) by scanning the QR code or entering the manual key, then verifying the current 6-digit code.

Two-factor authentication is mandatory and cannot be turned off, so re-enrolling a new authenticator is the way back in after a lost or replaced device.

Links to the app require your CloseMagnet login.

Read online: https://docs.closemagnet.com/articles/questions/lost-authenticator-new-phone