# Why do only answered calls show in coaching?

The answered-only rule is enforced at multiple layers so your coaching scores reflect real conversations, not dead dials and voicemails. That is what makes a rep's average meaningful.

Voicemails, missed, and unanswered calls never enter coaching by design, regardless of your CRM settings. They still count as activity in your KPIs; they just do not become coachable, since there is no real conversation to score.

Read online: https://docs.closemagnet.com/articles/questions/only-answered-calls-in-coaching