# Can support process a refund, cancel my plan, or change my billing?

Those requests are handled by a human on the LeadAttractor team, not by the support assistant. Anything that touches money, contracts, or account state is escalated to a person.

That includes billing disputes and chargebacks, refunds, cancellations, plan changes, rate edits, granting credits, adding or removing users, resetting access, and legal or compliance matters. The support assistant can answer product questions from the knowledge base and point you in the right direction, but a person makes the actual account change. Ask to be connected with the team and your request will be routed to a human. You can also manage your card, invoices, and cancellation yourself through the Stripe customer portal from Settings -> Billing.

Read online: https://docs.closemagnet.com/articles/questions/refund-cancel-billing-escalation