# Why is my connection-rate tile blank?

The Inbound and Outbound Sales Connection Rate tiles show a dash only when there are no eligible calls in the window. If there were calls but no rep marked any of them Connected, Do-Not-Call, or Callback, the tile shows 0 percent instead, because connections are counted only from rep-confirmed dispositions.

A carrier or LeadAttractor CRM status of completed never creates a connection by itself. The tile reads the disposition your rep saved against the call, counts the rep-confirmed connections, and divides by eligible calls in the window.

To fill it, have your reps set accurate dispositions on their calls, or widen the date window at https://app.closemagnet.com/performance so real activity falls in range. The tiles and the Sales Connection Trend populate as soon as there is rep-confirmed activity to report.

Links to the app require your CloseMagnet login.

Read online: https://docs.closemagnet.com/articles/questions/why-connection-rate-blank