# Why is a recording missing right after a call?

A CRM can publish a recording after the call itself appears. CloseMagnet checks for late recordings, so a recent call may fill in later without you changing it.

If the recording remains missing, confirm Call Recording is enabled in the source CRM and ask support to check that exact call. Do not assume a missing recording proves the call was not answered or that the provider never created one. A transcript and a recording are separate pieces of evidence.

Read online: https://docs.closemagnet.com/articles/questions/why-is-a-recording-missing-right-after-a-call