Can I get coaching scores for calls from before coaching was turned on?
Download MarkdownNo. Coaching is answered calls, going forward only. There is no historical transcript recovery, so scores start accumulating from the point coaching is live; you cannot backfill scores or transcripts for old calls.
No. Coaching is answered calls, going forward only. There is no historical transcript recovery, so scores start accumulating from the point coaching is live; you cannot backfill scores or transcripts for old calls.
Only answered calls ever enter coaching, and a call needs a transcript to be scored. Calls made while Call Transcription was off in your CRM have no transcript and will not retroactively become coachable. Turn on Call Recording and Call Transcription in your CRM so calls going forward arrive ready to score.
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