How do I top up my wallet and turn on auto-refill?
Download Markdown1. Click your avatar, then Settings, then Account & Billing (https://app.closemagnet.com/settings/billing). This is an account-owner surface. 2. Review your Wallet balance, Usage this month, and Voice pricing at the top. 3. In the
- Click your avatar, then Settings, then Account & Billing (https://app.closemagnet.com/settings/billing). This is an account-owner surface.
- Review your Wallet balance, Usage this month, and Voice pricing at the top.
- In the Buy a pack card, choose one of the credit packs available to your account and complete checkout through Stripe. Packs are the only way to add credits; there are no custom dollar amounts and no promo codes, and you need an active plan.
- To turn on auto-refill, open the Auto-refill card, tick Automatically buy a credit pack when my balance runs low, set When balance falls below (credits) to at least 1,000 ($10), and choose the pack in Refill with pack.
When your balance falls below the threshold, the chosen pack is bought with the card on your plan subscription. A temporary Voice or AI authorization hold may reserve spendable credits while work is in progress, but it cannot trigger an auto-refill. If the card is declined, auto-refill switches itself off and emails you, so it never loops on a decline.
Links to the app require your CloseMagnet login.
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- What is the difference between my plan and my wallet?Your plan (Starter, Professional, or Scale) is your recurring monthly platform fee, billed through Stripe. The wallet is separate prepaid usage credit, at 1 credit = $0.01, that the metered features draw from.
- What are the plan tiers and prices?Review the current CloseMagnet Pricing page and your own Account & Billing screen. Your agreement, enabled features and included allowances determine what applies to your account.
- What draws credits from my wallet?The credit wallet (1 credit = $0.01) is drawn down by:
- How much are voice minutes?Your Billing page shows your account's configured Voice display rate as $X/min. Final usage is recorded only after a connected call settles. Dial tone, unconnected attempts, and temporary authorization holds are not finalized usag