What is the difference between my plan and my wallet?
Download MarkdownYour plan (Starter, Professional, or Scale) is your recurring monthly platform fee, billed through Stripe. The wallet is separate prepaid usage credit, at 1 credit = $0.01, that the metered features draw from.
Your plan (Starter, Professional, or Scale) is your recurring monthly platform fee, billed through Stripe. The wallet is separate prepaid usage credit, at 1 credit = $0.01, that the metered features draw from.
The wallet is consumed by Voice AI calls, skip trace, the DNC scrub, Get Buyers, Directory pulls, and AI usage. You add credits by buying credit packs. See your Wallet balance, Usage this month, Total purchased, and Voice pricing on the Account & Billing tab of Settings (click your avatar, then Settings; https://app.closemagnet.com/settings/billing), an account-owner surface.
Links to the app require your CloseMagnet login.
Related Articles
- What are the plan tiers and prices?Review the current CloseMagnet Pricing page and your own Account & Billing screen. Your agreement, enabled features and included allowances determine what applies to your account.
- What draws credits from my wallet?The credit wallet (1 credit = $0.01) is drawn down by:
- How much are voice minutes?Your Billing page shows your account's configured Voice display rate as $X/min. Final usage is recorded only after a connected call settles. Dial tone, unconnected attempts, and temporary authorization holds are not finalized usag
- What happens if my card is declined?It depends on which payment failed.