Do I have to turn on two-factor authentication?
Download MarkdownYes. Two-factor authentication is mandatory on every account and every role. You cannot reach the app until you enroll an authenticator app, and you will be prompted for a code on future sign-ins.
Yes. Two-factor authentication is mandatory on every account and every role. You cannot reach the app until you enroll an authenticator app, and you will be prompted for a code on future sign-ins.
After your first successful sign-in, CloseMagnet sends you to the setup screen at https://app.closemagnet.com/mfa/setup. Scan the QR code with your authenticator app (or enter the manual key), type the current 6-digit code into the 6-digit code field, and click Verify and activate. You then land on your dashboard.
On later sign-ins you enter your email and password, then a second screen asks for the current 6-digit code from your authenticator.
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- Where do I log in to CloseMagnet?Go to https://app.closemagnet.com/login and enter the email address your account was created under along with the password you set, then click Sign in. If you forgot your password, click Forgot password? and follow the emailed res
- Which authenticator apps work with CloseMagnet?Any standard TOTP authenticator app works. Google Authenticator, Authy, and 1Password are all supported.
- I got a new phone and lost my authenticator. How do I get back in?Contact your account owner or support to have your two-factor factor reset. Once it is reset, you can re-enroll a fresh authenticator at the setup screen (https://app.closemagnet.com/mfa/setup) by scanning the QR code or entering
- Why can't I scan the two-factor QR code?Some devices block camera access, which stops the scan. On the setup screen at https://app.closemagnet.com/mfa/setup, click the "Can't scan?" option to reveal the manual setup key, then type that key into your authenticator app by