Why did my new campaign not start dialing?
Download MarkdownNew campaigns always save Paused, and they will not dial until you put them live with the Resume button at the top of the campaign.
New campaigns always save Paused, and they will not dial until you put them live with the Resume button at the top of the campaign.
Open the campaign at https://app.closemagnet.com/campaigns. The Save changes card lists anything still missing under "Before you can activate this campaign, resolve:". When you click Resume, the platform checks that your account's Voice AI calling setup is in place, that the campaign has at least one eligible phone number, that your wallet balance is positive, and that the calling configuration is valid. If anything is missing, the campaign stays paused and shows what to fix. Also confirm the schedule window (which runs in the lead's local time) is open right now.
Links to the app require your CloseMagnet login.
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