Do my AI agents' calls get scored too?
Download MarkdownYes. The AI Calls tab in Coaching scores your AI agents' own calls on the same 0-to-100 scale, so your bots are held to the same standard as your humans.
Yes. The AI Calls tab in Coaching scores your AI agents' own calls on the same 0-to-100 scale, so your bots are held to the same standard as your humans.
Each AI call shows name, address, phone, outcome, duration, score, and a win flag, and its drawer carries the coaching score and breakdown, the AI's post-call summary, the structured data, the recording, and the transcript. Automatic scoring of AI calls is controlled by its own auto-score toggle in Coaching -> Settings, which is off by default.
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