What do the numbers on my dashboard mean, and are they real?
Download MarkdownEvery figure on your Voice AI dashboard at https://app.closemagnet.com/dashboard is computed live from real activity inside the platform: calls placed, minutes used, leads captured, and campaigns running. None of it is typed in by
Every figure on your Voice AI dashboard at https://app.closemagnet.com/dashboard is computed live from real activity inside the platform: calls placed, minutes used, leads captured, and campaigns running. None of it is typed in by hand.
The page shows your Get set up checklist and weekly recap, Call capacity, a Voice AI financial summary (calls, minutes, your usage charge, your voice rate, and wallet balance), a Pod summary with a Voice AI calls per day chart, Live operations concurrency, an Analytics section with outbound and inbound rates, Trends & analytics with end reasons in plain words and minutes per day, and Campaigns & activity with your top campaigns and recent calls.
Set the date range from the bar at the top and every card re-reads. DNC leads and invalid leads follow the date range like everything else. Provider cost is never shown; you only see your charge.
Links to the app require your CloseMagnet login.
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- Where do I log in to CloseMagnet?Go to https://app.closemagnet.com/login and enter the email address your account was created under along with the password you set, then click Sign in. If you forgot your password, click Forgot password? and follow the emailed res
- Do I have to turn on two-factor authentication?Yes. Two-factor authentication is mandatory on every account and every role. You cannot reach the app until you enroll an authenticator app, and you will be prompted for a code on future sign-ins.
- Which authenticator apps work with CloseMagnet?Any standard TOTP authenticator app works. Google Authenticator, Authy, and 1Password are all supported.
- I got a new phone and lost my authenticator. How do I get back in?Contact your account owner or support to have your two-factor factor reset. Once it is reset, you can re-enroll a fresh authenticator at the setup screen (https://app.closemagnet.com/mfa/setup) by scanning the QR code or entering