Why do I see a coverage warning banner on my KPIs?
Download MarkdownThere is no coverage warning banner on the KPI Dashboard. What you may see is a Partial Answer Evidence badge on the Human Talk Time by Rep card. It means some calls in the window are missing your LeadAttractor CRM's answer result
There is no coverage warning banner on the KPI Dashboard. What you may see is a Partial Answer Evidence badge on the Human Talk Time by Rep card. It means some calls in the window are missing your LeadAttractor CRM's answer result, so those reps' Answered Calls show Unavailable instead of a guess. Nothing is broken, and the rest of the page is unaffected.
This is part of the read-integrity guarantee on the KPI Dashboard: a failed read shows an explicit error instead of a zero, and missing answer results are marked rather than guessed. Widen the window or check back once your LeadAttractor CRM has reported the missing call results.
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