What is the 60-second minimum call length for?
Download MarkdownAutomatic scoring skips answered calls shorter than the minimum length (default 60 seconds) because there is not enough conversation to coach.
Automatic scoring skips answered calls shorter than the minimum length (default 60 seconds) because there is not enough conversation to coach.
Shorter answered calls still count in your KPIs as activity; they are just not auto-scored. Manual scoring ignores the minimum, so you can still generate a score by hand on a short call that has a transcript. You can change the minimum-length setting in Coaching -> Settings (owner or operator).
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