Why does my teammate see different menu items than I do?
Download MarkdownAccess is controlled per account and per member. Surfaces are enabled for your account, and the account owner can narrow individual members down to specific surfaces, so two people on the same account can see different rails.
Access is controlled per account and per member. Surfaces are enabled for your account, and the account owner can narrow individual members down to specific surfaces, so two people on the same account can see different rails.
If a teammate is missing a feature they need, the account owner can grant them access from the avatar menu, Settings, Team (https://app.closemagnet.com/settings/team) by selecting the member's row and switching the surface on. Members can only be narrowed within the surfaces the account actually has, and the account owner cannot be restricted.
Links to the app require your CloseMagnet login.
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- Where do I log in to CloseMagnet?Go to https://app.closemagnet.com/login and enter the email address your account was created under along with the password you set, then click Sign in. If you forgot your password, click Forgot password? and follow the emailed res
- Do I have to turn on two-factor authentication?Yes. Two-factor authentication is mandatory on every account and every role. You cannot reach the app until you enroll an authenticator app, and you will be prompted for a code on future sign-ins.
- Which authenticator apps work with CloseMagnet?Any standard TOTP authenticator app works. Google Authenticator, Authy, and 1Password are all supported.
- I got a new phone and lost my authenticator. How do I get back in?Contact your account owner or support to have your two-factor factor reset. Once it is reset, you can re-enroll a fresh authenticator at the setup screen (https://app.closemagnet.com/mfa/setup) by scanning the QR code or entering