Why does a call say voicemail but I heard a person?
Download MarkdownVoicemail detection is not perfect, so a live person can sometimes be classified as voicemail.
Voicemail detection is not perfect, so a live person can sometimes be classified as voicemail.
The voicemail-as-answered toggle in the campaign editor's Outbound behavior section controls whether a call that reaches voicemail is treated as answered. If voicemail handling looks off, check that setting on the campaign. This affects how those calls are counted, not whether the AI holds the conversation.
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