Why was a particular call not scored?
Download MarkdownMost often the call was unanswered (unanswered calls never enter coaching), it was shorter than the 60-second minimum, or auto-summarize is off.
Most often the call was unanswered (unanswered calls never enter coaching), it was shorter than the 60-second minimum, or auto-summarize is off.
If the call was answered, at least 60 seconds long, and has a transcript, you can score it manually: open the call in Coaching (https://app.closemagnet.com/coaching) and generate the score, which ignores the minimum length. If it is a CRM call with no transcript, confirm Call Recording and Call Transcription are both on in your CRM.
An unrecognized caller is never the reason. When no name is known, the Name column shows the phone number instead, and the call is scored the same way.
Links to the app require your CloseMagnet login.
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