Why do I only see "Your charge" and not the underlying cost?
Download MarkdownClient-facing screens always show costs as your charge. Provider cost and markup are never displayed. This is by design across the dashboard, call logs, billing, and every other surface.
Client-facing screens always show costs as your charge. Provider cost and markup are never displayed. This is by design across the dashboard, call logs, billing, and every other surface.
Your charge is the real amount drawn from your wallet for that activity. Voice AI calls are billed at your account's voice rate, shown as Voice pricing on Settings, Account & Billing, and recorded after each connected call settles. You always see what you are billed, just not the mechanics behind it.
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- Where do I log in to CloseMagnet?Go to https://app.closemagnet.com/login and enter the email address your account was created under along with the password you set, then click Sign in. If you forgot your password, click Forgot password? and follow the emailed res
- Do I have to turn on two-factor authentication?Yes. Two-factor authentication is mandatory on every account and every role. You cannot reach the app until you enroll an authenticator app, and you will be prompted for a code on future sign-ins.
- Which authenticator apps work with CloseMagnet?Any standard TOTP authenticator app works. Google Authenticator, Authy, and 1Password are all supported.
- I got a new phone and lost my authenticator. How do I get back in?Contact your account owner or support to have your two-factor factor reset. Once it is reset, you can re-enroll a fresh authenticator at the setup screen (https://app.closemagnet.com/mfa/setup) by scanning the QR code or entering