Why do only answered calls show in coaching?
Download MarkdownThe answered-only rule is enforced at multiple layers so your coaching scores reflect real conversations, not dead dials and voicemails. That is what makes a rep's average meaningful.
The answered-only rule is enforced at multiple layers so your coaching scores reflect real conversations, not dead dials and voicemails. That is what makes a rep's average meaningful.
Voicemails, missed, and unanswered calls never enter coaching by design, regardless of your CRM settings. They still count as activity in your KPIs; they just do not become coachable, since there is no real conversation to score.
Related Articles
- Why did my new campaign not start dialing?New campaigns always save Paused, and they will not dial until you put them live with the Resume button at the top of the campaign.
- What are the three types of Voice AI campaign?One engine covers three campaign types, all created at https://app.closemagnet.com/campaigns:
- How do I create a Voice AI campaign?1. Go to https://app.closemagnet.com/campaigns and click New campaign (https://app.closemagnet.com/campaigns/new). If your plan has a campaign cap, the Campaigns list shows how many you have used (for example "2 of 5 used"). 2. Gi
- Which time zone does my campaign schedule use?Read the saved Schedule settings on the campaign before activating it. Review the timezone option, allowed days, daily window and optional run dates together; do not assume a schedule shown for your account is automatically the sa