Why is my connection-rate tile blank?
Download MarkdownThe Inbound and Outbound Sales Connection Rate tiles show a dash only when there are no eligible calls in the window. If there were calls but no rep marked any of them Connected, Do-Not-Call, or Callback, the tile shows 0 percent
The Inbound and Outbound Sales Connection Rate tiles show a dash only when there are no eligible calls in the window. If there were calls but no rep marked any of them Connected, Do-Not-Call, or Callback, the tile shows 0 percent instead, because connections are counted only from rep-confirmed dispositions.
A carrier or LeadAttractor CRM status of completed never creates a connection by itself. The tile reads the disposition your rep saved against the call, counts the rep-confirmed connections, and divides by eligible calls in the window.
To fill it, have your reps set accurate dispositions on their calls, or widen the date window at https://app.closemagnet.com/performance so real activity falls in range. The tiles and the Sales Connection Trend populate as soon as there is rep-confirmed activity to report.
Links to the app require your CloseMagnet login.
Related Articles
- Where do I log in to CloseMagnet?Go to https://app.closemagnet.com/login and enter the email address your account was created under along with the password you set, then click Sign in. If you forgot your password, click Forgot password? and follow the emailed res
- Do I have to turn on two-factor authentication?Yes. Two-factor authentication is mandatory on every account and every role. You cannot reach the app until you enroll an authenticator app, and you will be prompted for a code on future sign-ins.
- Which authenticator apps work with CloseMagnet?Any standard TOTP authenticator app works. Google Authenticator, Authy, and 1Password are all supported.
- I got a new phone and lost my authenticator. How do I get back in?Contact your account owner or support to have your two-factor factor reset. Once it is reset, you can re-enroll a fresh authenticator at the setup screen (https://app.closemagnet.com/mfa/setup) by scanning the QR code or entering