Why is a recording missing right after a call?
Download MarkdownA CRM can publish a recording after the call itself appears. CloseMagnet checks for late recordings, so a recent call may fill in later without you changing it.
A CRM can publish a recording after the call itself appears. CloseMagnet checks for late recordings, so a recent call may fill in later without you changing it.
If the recording remains missing, confirm Call Recording is enabled in the source CRM and ask support to check that exact call. Do not assume a missing recording proves the call was not answered or that the provider never created one. A transcript and a recording are separate pieces of evidence.
Related Articles
- Why did my new campaign not start dialing?New campaigns always save Paused, and they will not dial until you put them live with the Resume button at the top of the campaign.
- What are the three types of Voice AI campaign?One engine covers three campaign types, all created at https://app.closemagnet.com/campaigns:
- How do I create a Voice AI campaign?1. Go to https://app.closemagnet.com/campaigns and click New campaign (https://app.closemagnet.com/campaigns/new). If your plan has a campaign cap, the Campaigns list shows how many you have used (for example "2 of 5 used"). 2. Gi
- Which time zone does my campaign schedule use?Read the saved Schedule settings on the campaign before activating it. Review the timezone option, allowed days, daily window and optional run dates together; do not assume a schedule shown for your account is automatically the sa